194 Privacy Policy — How We Protect the Personal Information of Malaysian Users
This Privacy Policy explains how 194 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully before using our services.
Effective Date: 1 January 2026
Information We Collect from Users
When you register or use the 194 platform, we collect various categories of information to ensure our services run smoothly, securely, and remain relevant to users in Malaysia.
Account information
This includes your full name, email address, mobile number, date of birth, and other information you provide during registration. This information is used to verify your identity and manage your platform account.
Device and browser information
We collect technical data such as device type, operating system, browser type and version, IP address, screen resolution, and session data. This information helps us ensure the platform performs well across all device types, including the mobile phones used by our Malaysian users.
Payment information
To process deposits and withdrawals in Ringgit Malaysia (RM / MYR), we may receive information related to the payment method you use, such as online banking or local digital wallets. Full account numbers and sensitive financial details are processed through licensed payment providers and are not stored directly by 194.
Platform usage data
We record activity such as sections visited, session duration, interactions with buttons and platform features, and betting history associated with your account. This data is used to improve user experience and platform security.
How does 194 use your information?
194 uses the information collected solely for platform operations and service improvement. We do not sell or rent users' personal information to third parties for marketing purposes.
The primary purposes for which we use your information include:
- Account management: Processing registrations, logins, identity verification, and account information changes.
- Transaction processing: Processing deposits and withdrawals in MYR via your chosen local payment methods.
- Platform security: Detecting and preventing fraud, unlawful activity, unauthorised access, and other security threats.
- Service improvement: Analysing usage patterns to improve platform performance, interface design, and the overall user experience.
- Service communications: Sending important notifications related to your account, security, or policy changes that require your attention.
- Legal compliance: Meeting applicable legal and compliance requirements in Malaysia when requested by the relevant authorities.
Cookies, Tracking & Data Collection Technologies
The 194 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies used
- Session cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saving preferences such as your chosen language and display settings for a more consistent experience on future visits.
- Analytics cookies: Aggregate and anonymised usage data is collected to help us understand usage patterns and improve the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 194 platform, including your ability to log in to your account.
Data Storage, Security & Third-Party Sharing
How your data is stored and protected
All 194 user data is stored on encrypted, secured servers. Communications between your device and our platform servers are encrypted using industry-standard SSL protocols. Account passwords are stored in hashed format and cannot be read directly by anyone, including our support team.
Access to users' personal data is restricted to staff who require it to carry out legitimate operational duties. All staff with access to user data are bound by strict confidentiality obligations.
Sharing Information with Third Parties
194 does not share users' personal information with third parties for marketing or commercial purposes. Information is only shared in the following limited circumstances:
- Licensed payment providers: Transaction information is shared with the payment providers used to process deposits and withdrawals in MYR. These providers are subject to their own financial security standards.
- Gaming providers: Minimum session data required may be shared with gaming platform providers to ensure your gaming experience functions correctly.
- Legal requirements: We will disclose user information to the relevant authorities in Malaysia where required by law or a valid court order.
User Rights, Policy Changes & How to Contact Us
User rights regarding personal data
As a 194 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
- Right to rectification: If your account information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to erasure: You may request the deletion of your account and associated data. However, certain data may need to be retained for a period of time for legal compliance purposes or to resolve pending transactions.
- Right to object: You may object to the processing of your data for specific purposes by contacting us in writing.
Changes to this Privacy Policy
194 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to users via platform notifications or their registered email. The updated effective date will be noted at the top of this page. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
Contact us about your privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 194 support team via email at [email protected]. We will endeavour to respond to your enquiry within a reasonable timeframe.
Have more questions about how 194 handles your data?
Check our FAQ section for more information, or reach our support team directly at [email protected]. You can also register an account and start your experience with greater confidence.